If you receive your parcel and all is not as it should be please contact us.
When parcels are packed we tuck things in to protect them – your thread may be tucked inside your fabric.
If something is missing or not correct we will normally ask you for a photograph so we can double check what we have sent you and then we will rectify the problem.
We are a wee team, and we pride ourselves on our customer service, but we can make mistakes, it’s not intential we are only human. It saddens us, just as much as you, when things go wrong.