- Purchasing & Delivery
If a purchase has been made, we can’t guarantee stock, as the shop may have sold it before the website was updated. We will try our best to keep stock levels updated on our website. On a busy day in the shop, we might not get there as quickly as we would like.
You should receive an automated confirmation email of your order and further completed order email. If you have not received this, please check your spam/junk folders and do get in touch if you have any concerns.
We aim to send out within 2 working days, using Royal Mail. Usually it’s the same day, but if there are more orders than usual or it’s later in the day, then it will be posted the following day. (Currently the shop is closed on Wednesdays & Sundays therefore posting would be the following day).
Click & Collect is available to choose on our website, please provide a contact number so we can message when your order is ready to collect.
Shipping costs are UK £3.10, and free for orders over £45
It is the customer’s responsibility to provide us with the correct shipping address.
If your parcel cannot be delivered (because no one was home) and it is not collected from the sorting office, it will be returned to us (this can take weeks). We will resend the parcel to you, but postage charges will be applied. If it is not delivered because an incorrect address was provided we will not be responsible for replacing the parcel.
Lost Mail. To date we have never had a parcel go missing (fingers crossed!). Some do get delayed for no reason, some do get delivered to neighbours without your knowledge, and some do sit in the sorting office awaiting collection.
PLEASE be aware that we will not know where your parcel is. Royal Mail won’t consider an item of mail to be lost until 15 working days have passed from the date it was due to be delivered. If you would like your parcel to have tracking, we can arrange this before being sent out, and cost to you.
- Sharp Tools
By purchasing scissors , thread snips, rotary cutter and blades you are confirming you are over 18. We are unable to post these, they can only be purchased in the shop.
If for some reason you do not love what you’ve bought, we will accept exchanges, or returns, (unless cut to your specification – see below) within 14 days of receipt of your goods. The goods must be unopened and unused. Please return the goods in the original packaging, letting us know your contact details and purchase date to: The Wee Fabric Shop, 21 Tomatin Road, Hilton, Inverness IV2 4UA. Postal costs are non-refundable.
If the item has been specially cut to your specifications (fabrics / haberdashery sold by the metre), it is non-refundable OR if an item has been specially ordered in for you, and not a stocked item.
If by some unfortunate circumstance the goods are faulty, please contact us asap, to solve the issue. If a claim has not been made within 30 days of receipt, then we would assume that the goods have been accepted by the purchaser and therefore cannot be rejected. We do our best to check everything.
Colours of fabrics vary on different monitors, if you are unsure, or need to colour match, it is always better to request a sample first. We do our best to describe fabric as accurately as we can.
- Mistakes with your order
If you receive your parcel and all is not as it should be please contact us.
When parcels are packed we tuck things in to protect them – your thread may be tucked inside your fabric.
If something is missing or not correct we will normally ask you for a photograph so we can double check what we have sent you and then we will rectify the problem.
We are a wee team, and we pride ourselves on our customer service, but we can make mistakes, it’s not intentional, we are only human. It saddens us, just as much as you, when things go wrong.
The Wee Fabric Shop reserves the right to change, amend or withdraw details and price of our products without prior notice.
Classes are held in the studio, the room in the back of our Wee Fabric Shop. To book a class, either order and pay online or drop in to see us in the shop. We do not reserve places, to secure your place you must pay in full prior to the class.
Cancellation of classes by us, we obviously don’t want to be doing so, but life happens and although we have never had to (actually we have now, during the pandemic) we will do our best to let you know as soon as we do. The class will be transferred to another date, you will be able to have a refund by either voucher or full refund if you wish.
From 2021, classes are no longer refundable. There is a lot of work to be done before you arrive at your class. Preparation and time, materials sourced and paid for, fabrics cut to size, instructions written / printed out, thread matched, bobbins wound, and Tutors paid. Class sizes are small and everything is costed. For this reason we are also unable to transfer your place to another class. You may send someone in your place, just let us know their name and contact details in advance please. If you are unable to attend, do contact us as soon as possible 01463 263007, with exceptional circumstances we may be able to arrange something but this is not part of the booking terms and conditions.
I don’t have a sewing machine or any sewing kit. That’s okay, everything is provided for you, unless otherwise stated at time of booking. You just need to turn up.
When booking onto a class, please read the information, especially what level of sewist the class is aimed at. For more advanced classes you will be expected to know your way around a sewing machine.
We do not store credit card details nor do we share customer details with any 3rd parties.
We have a very simple policy: we only use your data to provide you with your online order, or to get in touch with you regarding your order. We do not keep a list, nor store your data.
We have never, and will never, use your order details to send you marketing via any channel.
We have also never, and never will, sell your information to other companies.
If you wish to sign up (and unsubscribe) to our newsletter you can.
If you got this far and haven’t fallen asleep from all the boring stuff, and we still haven’t answered your query then either send an email or phone us. Up to date contact info is on the footer of our front page of the website.